AON Assessment 2025 – 400 Free Practice Questions to Pass the Exam

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Which interview technique involves affirming the interviewee's statements to encourage them to continue?

Probing

Back channeling

Back channeling is an interview technique where the interviewer provides verbal and non-verbal cues to affirm and encourage the interviewee to continue speaking. This technique often includes phrases like "I see," "go on," or nodding, which signal to the interviewee that their statements are being received and understood, prompting them to share more. It serves to create a supportive atmosphere that fosters dialogue and deeper insights.

This technique contrasts with probing, which involves asking specific follow-up questions to gain deeper information, leading questions that guide the interviewee toward a particular response, and closed-ended questions that restrict responses to specific choices, typically requiring a yes or no answer. Whereas back channeling is more about facilitating conversation, the other techniques either restrict dialogue or direct it in a particular way.

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